Privacy Policy

Last Updated: 3 November 2026

At Nooriva Noor, your privacy matters to us. This Privacy Policy explains how we collect, use, store, disclose, and protect your personal information when you visit noorivanoor.com, place an order, contact our support team, or otherwise interact with our online store.

Nooriva Noor is an online retail brand operated from Pakistan and serving customers, including customers in the United Arab Emirates (UAE).

By using our website, you acknowledge that you have read this Privacy Policy.

1. Information We Collect

We may collect the following categories of information:

A. Personal Information

When you place an order, create an account, or contact us, we may collect:

• Full name

• Email address

• Phone number

• Billing address

• Shipping or delivery address

• Order details and purchase history

• Information you provide when contacting customer support

B. Payment Information

Payments are processed through available third-party payment providers.

We may receive limited payment-related information, such as payment status, transaction references, and payment method details. We do not intentionally store complete payment card numbers or security codes on our own systems.

Your payment information is handled according to the privacy and security practices of the relevant payment provider.

C. Technical and Device Information

When you browse our website, certain information may be collected automatically, including:

• IP address

• Browser type and version

• Device and operating system information

• Pages viewed and browsing activity

• Referring website or source

• Approximate location based on IP address

• Cookie and similar tracking information

2. How We Use Your Information

We use collected information for legitimate business and operational purposes, including:

• Processing and fulfilling customer orders

• Arranging shipping and delivery

• Sending order confirmations and updates

• Providing customer support

• Processing returns, refunds, and exchanges

• Communicating important service-related information

• Improving our website, products, and shopping experience

• Preventing fraud, unauthorized transactions, and security issues

• Complying with applicable legal and regulatory requirements

• Sending promotional messages where permitted and, where required, with your consent

We do not sell your personal information as a standalone product.

3. Shopify and Third-Party Service Providers

Our online store is powered by Shopify, which provides the e-commerce platform used to operate our website.

Your information may be processed by Shopify and other third-party service providers that help us operate our business, including:

• Payment processing providers

• Shipping and delivery companies

• Product suppliers and fulfilment partners

• Website hosting and technical service providers

• Analytics and performance tools

• Customer support and communication services

• Marketing and advertising platforms

These providers may access information only as necessary to perform their services, subject to their own terms, privacy policies, and applicable legal requirements.

4. Dropshipping and Order Fulfilment

To process and deliver your order, we may share relevant information with suppliers, warehouses, fulfilment partners, and delivery companies.

This information may include your name, phone number, shipping address, and order details.

Some products may be shipped directly by a third-party supplier or fulfilment partner. Depending on the product and fulfilment arrangement, your order may be dispatched from outside the UAE.

We share only the information reasonably necessary to process, fulfil, and deliver your order.

5. International Data Transfers

Nooriva Noor operates from Pakistan and serves customers in different locations, including the UAE.

Your personal information may be processed or transferred to Pakistan or other countries where Shopify, payment providers, suppliers, fulfilment partners, or other service providers operate.

Data protection laws may differ between countries. Where required, we take reasonable steps to ensure that personal information receives appropriate protection during international transfers.

6. Cookies and Tracking Technologies

Our website may use cookies, pixels, and similar technologies to:

• Keep the shopping cart and checkout functioning

• Remember certain website preferences

• Understand website traffic and performance

• Improve website functionality

• Measure advertising effectiveness

• Provide relevant marketing where permitted

You can manage or disable cookies through your browser settings. However, disabling certain cookies may affect website features, including shopping cart and checkout functionality.

Where required by applicable law, we will request consent before using non-essential cookies or tracking technologies.

7. Marketing Communications

If you subscribe to our newsletter, provide marketing consent, or otherwise agree to receive promotional communications, we may send you:

• New product announcements

• Special offers and discounts

• Promotional campaigns

• Brand updates

• Other relevant marketing messages

You may unsubscribe from marketing emails using the unsubscribe option included in the message or by contacting us.

You may still receive essential transactional communications, such as order confirmations, shipping updates, and customer service messages.

8. Data Retention

We retain personal information for as long as reasonably necessary to:

• Fulfil your orders

• Maintain business and transaction records

• Provide customer support

• Resolve disputes

• Prevent fraud

• Meet applicable legal, tax, accounting, and regulatory obligations

When information is no longer required, we take reasonable steps to delete it, anonymize it, or securely dispose of it, subject to applicable legal requirements.

9. Data Security

We take reasonable technical and organizational measures to protect personal information against unauthorized access, misuse, alteration, disclosure, or loss.

However, no website, internet transmission, or electronic storage system can be guaranteed to be completely secure.

We encourage customers to use secure devices and protect their account credentials.

10. Your Privacy Rights

Depending on your location and applicable law, you may have the right to:

• Request access to personal information we hold about you

• Request correction of inaccurate information

• Request deletion of certain personal information

• Withdraw consent where processing is based on consent

• Object to or request restrictions on certain processing

• Opt out of promotional communications

• Raise a privacy-related complaint with us or the relevant authority

To submit a privacy request, contact us using the details provided below.

We may need to verify your identity before responding to certain requests. Some information may need to be retained where required by law or for legitimate business purposes.

11. Children's Privacy

Our website is intended for a general shopping audience and is not specifically directed at children.

We do not knowingly collect personal information from children in circumstances where parental consent is legally required without obtaining the necessary consent.

If you believe a child has provided personal information to us inappropriately, please contact us so we can review the matter.

12. Third-Party Websites

Our website may contain links to third-party websites, services, or social media platforms.

We are not responsible for the privacy practices, content, or security of external websites. We encourage you to review their privacy policies before sharing personal information with them.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business operations, website features, service providers, or applicable legal requirements.

Any updated version will be published on this page with a revised "Last Updated" date.

We encourage you to review this page periodically.

14. Contact Us

If you have questions, concerns, or requests relating to this Privacy Policy or your personal information, contact us:

Brand: Nooriva Noor
Website: https://noorivanoor.com
Email: info@noorivanoor.com
Phone / WhatsApp: +92 307 4858163
Country of Operation: Pakistan

Nooriva Noor currently operates as an online retail brand and does not have a public physical retail store.

For privacy-related requests, please use the subject line "Privacy Request – Nooriva Noor" when emailing us.