Terms of service

Terms of Service

Last Updated: 3 November 2026

Welcome to Nooriva Noor. These Terms of Service govern your access to and use of our website, noorivanoor.com, and any purchases made through our online store.

By visiting our website, browsing our products, creating an account, or placing an order, you agree to these Terms of Service. If you do not agree with these terms, please do not use our website.

1. About Nooriva Noor

Nooriva Noor is an online retail brand operated from Pakistan and serving customers, including customers in the United Arab Emirates (UAE).

Store Information:

Nooriva Noor currently operates online and does not have a public physical retail store.

2. Eligibility to Use Our Website

By using this website, you confirm that:

  • You are legally capable of entering into a binding agreement under applicable law, or you have the necessary permission from a parent or legal guardian.

  • The information you provide is accurate and complete.

  • You will use our website only for lawful purposes.

  • You will not misuse our website or interfere with its normal operation.

3. Products and Product Information

We make reasonable efforts to display accurate product descriptions, photographs, prices, specifications, and availability.

However:

  • Product colours may vary slightly depending on your device or screen settings.

  • Product images may differ slightly from the actual item.

  • Product specifications and availability may change without prior notice.

  • Some products may be fulfilled or shipped through third-party suppliers or fulfilment partners.

We reserve the right to correct inaccurate product information, update listings, or discontinue products.

Nothing in this section limits your rights where a product does not match its description or applicable consumer protection requirements.

4. Pricing and Payments

All product prices and applicable charges will be displayed during the shopping and checkout process.

Unless explicitly stated otherwise:

  • Prices are subject to change without prior notice.

  • Delivery charges, applicable taxes, customs duties, and other charges may be displayed separately.

  • Orders are subject to successful payment authorization or confirmation.

  • Payment processing may be handled by third-party payment providers.

For UAE customers, any applicable currency, taxes, import duties, or additional charges will be communicated where required and where information is available.

We reserve the right to correct pricing errors and contact customers before processing an order affected by a material pricing error.

5. Orders and Order Acceptance

Placing an order through our website constitutes an offer to purchase the selected products.

After receiving your order, we may send an order confirmation. This confirmation acknowledges receipt of your order and does not necessarily mean that the order has been finally accepted.

We reserve the right to refuse, cancel, or limit an order where legally permitted, including in circumstances involving:

  • Product unavailability

  • Incorrect pricing or listing information

  • Suspected fraudulent activity

  • Payment authorization failure

  • Incomplete or inaccurate customer information

  • Delivery restrictions

If we cancel an order after receiving payment, we will arrange an appropriate refund in accordance with our Refund & Exchange Policy and applicable law.

6. Shipping and Delivery

We aim to process and deliver orders within the estimated timeframes displayed on our website or communicated during checkout.

Delivery times may vary depending on:

  • Customer location

  • Product availability

  • Supplier and fulfilment arrangements

  • Shipping carrier operations

  • Customs clearance

  • Public holidays and unexpected delays

Some orders may be shipped directly from third-party suppliers or fulfilment partners, including locations outside the UAE.

Please review our Shipping Policy for further information.

7. Returns, Refunds, and Exchanges

Returns, refunds, exchanges, and cancellations are governed by our Refund & Exchange Policy.

Please review that policy before placing an order.

Nothing in these Terms of Service removes or limits any consumer rights that cannot legally be excluded.

8. Customer Information and Privacy

When you use our website or place an order, you agree to provide accurate and up-to-date information.

We collect and process personal information in accordance with our Privacy Policy.

Your information may be shared with relevant service providers, payment processors, suppliers, fulfilment partners, and delivery companies when reasonably necessary to operate our store and fulfil your orders.

Please read our Privacy Policy to understand how your information is handled.

9. Prohibited Activities

You agree not to:

  • Use our website for unlawful or fraudulent purposes.

  • Submit false, misleading, or inaccurate information.

  • Attempt unauthorized access to our website or systems.

  • Interfere with website security or functionality.

  • Copy, reproduce, or distribute website content without permission.

  • Upload malicious code, viruses, or harmful material.

  • Use automated systems to scrape or misuse website content without authorization.

  • Violate the rights of Nooriva Noor or any third party.

We may restrict or suspend access where reasonably necessary to protect our website, customers, or business.

10. Intellectual Property

All website content, including brand names, logos, designs, graphics, photographs, product descriptions, text, and other materials, is owned by Nooriva Noor or used with appropriate permission.

You may not reproduce, distribute, modify, publish, or commercially exploit our content without prior written authorization, except where permitted by law.

11. Third-Party Services and Links

Our website may contain links to third-party websites, services, or platforms.

We do not control and are not responsible for the content, policies, availability, or practices of third-party services.

Your use of third-party services may be subject to their own terms and privacy policies.

12. Errors and Website Availability

We aim to keep our website accurate, secure, and available.

However, we do not guarantee uninterrupted or error-free access.

We may temporarily suspend, modify, update, or discontinue parts of our website for maintenance, security, technical, or business reasons.

We may correct typographical errors, inaccuracies, or omissions relating to product descriptions, prices, promotions, and availability.

13. Limitation of Liability

To the extent permitted by applicable law, Nooriva Noor will not be liable for indirect, incidental, special, or consequential losses arising from the use of our website or third-party services.

We do not exclude or limit liability where such exclusion or limitation is prohibited by applicable law, including liability for mandatory consumer rights, fraud, or other non-excludable obligations.

14. Indemnification

To the extent permitted by applicable law, you agree not to misuse our website or violate these Terms of Service in a way that causes losses, claims, or reasonable expenses to Nooriva Noor or third parties.

This section does not apply to the extent that a claim results from our own unlawful conduct or obligations that cannot legally be transferred to you.

15. Governing Law and Disputes

These Terms of Service are intended to operate subject to the applicable laws and regulations governing Nooriva Noor and the relevant customer transaction.

Where a dispute arises, we encourage customers to contact us first so we can attempt to resolve the matter fairly.

Nothing in these Terms of Service removes any mandatory rights or remedies available to customers under applicable consumer protection laws or limits the jurisdiction of a competent court or regulatory authority.

16. Changes to These Terms

We may update these Terms of Service from time to time.

Updated terms will be published on this page with a revised "Last Updated" date.

Your continued use of our website after updated terms are published constitutes acceptance of the revised terms to the extent permitted by applicable law.

17. Contact Information

For questions about these Terms of Service, orders, or our online store, contact us:

Nooriva Noor
Website: https://noorivanoor.com
Email: info@noorivanoor.com
Phone / WhatsApp: +92 307 4858163
Country of Operation: Pakistan

We appreciate your trust in Nooriva Noor.