Shipping Policy

Last Updated: 3 November 2026

At Nooriva Noor, we aim to make your shopping experience smooth, convenient, and reliable. This Shipping Policy explains how orders are processed, dispatched, tracked, and delivered when you shop at noorivanoor.com.

We primarily serve customers in the United Arab Emirates (UAE), with our business operations based in Pakistan.

1. Order Processing Time

Once your order is successfully placed and payment is confirmed, our team begins processing it.

• Order Processing: 1–3 business days.

• Processing takes place Monday to Saturday, excluding public holidays.

• Orders placed during weekends or public holidays may be processed on the next business day.

Processing time is separate from shipping and delivery time.

We may contact you if additional information is required to verify your order or delivery details.

2. Delivery Locations

We currently focus on delivering orders to customers in the United Arab Emirates (UAE).

Delivery availability may depend on the product, destination, and shipping provider.

Before placing an order, please ensure that your delivery address and contact information are accurate and complete.

3. Estimated Delivery Time

Our estimated delivery timelines are:

Shipping Stage	Estimated Time
Order Processing	1–3 business days
Standard Delivery	7–15 business days
Total Estimated Time	8–18 business days

These are estimated timeframes, not guaranteed delivery dates.

Actual delivery times may vary depending on the destination, supplier availability, shipping carrier, customs clearance, and other circumstances outside our control.

If a product has a different delivery estimate, the product page or checkout information will take priority.

4. Shipping Charges

Shipping charges, if applicable, will be displayed during checkout before you complete your purchase.

Shipping costs may vary depending on:

• Delivery location

• Product size and weight

• Shipping method

• Supplier or fulfilment arrangements

• Applicable delivery surcharges

If free shipping is offered through a promotion, the relevant conditions will be displayed on our website.

5. Order Tracking

Where tracking is available, we will provide tracking information through email, SMS, WhatsApp, or another available communication channel.

Tracking updates may take some time to appear after dispatch.

You can contact our support team if your tracking information has not updated for an extended period.

6. International Shipping and Fulfilment

Nooriva Noor operates from Pakistan and serves customers in the UAE.

Depending on the product and fulfilment arrangement, orders may be shipped directly from third-party suppliers, warehouses, or fulfilment partners located outside the UAE.

This means that:

• Different products in one order may arrive separately.

• Packages may have different tracking numbers.

• Dispatch locations may vary by product.

• Delivery estimates may differ between products.

We aim to communicate relevant shipping information clearly.

7. Customs Duties, Taxes, and Import Charges

International shipments may be subject to customs duties, import taxes, VAT, clearance fees, or other charges imposed by the destination country.

Responsibility for these charges will depend on the shipping arrangement, checkout disclosures, and applicable law.

Where such charges are payable by the customer, they may be collected by the relevant customs authority or delivery provider.

Please review any applicable charges communicated during checkout before placing your order.

8. Delivery Delays

Although we make reasonable efforts to deliver orders within the estimated timeframe, delays may occur due to:

• Customs inspections or clearance

• Shipping carrier delays

• Incorrect or incomplete delivery information

• Weather conditions or natural events

• Public holidays

• High shipping volumes

• Operational disruptions

• Other circumstances outside our reasonable control

If your order is significantly delayed, please contact our support team so we can assist you.

9. Incorrect Address or Failed Delivery

Customers are responsible for providing accurate delivery information at checkout.

If you notice an error in your delivery address, contact us immediately.

We will try to update the address before dispatch, but changes cannot be guaranteed once an order has been processed or shipped.

If delivery fails because of incorrect information, an unavailable recipient, or repeated unsuccessful delivery attempts, additional shipping charges may apply where permitted by applicable law and disclosed by the delivery provider.

10. Lost, Missing, or Damaged Packages

If your package appears lost, is marked as delivered but has not been received, or arrives damaged, contact us as soon as possible.

Please provide:

• Your order number

• Tracking number, if available

• Relevant photographs or videos, where applicable

• A brief explanation of the issue

We will coordinate with the relevant shipping provider or fulfilment partner to investigate and determine an appropriate solution.

Nothing in this section limits any rights or remedies available under applicable law.

11. Multiple Shipments

Some products may be fulfilled by different suppliers or warehouses.

As a result, items purchased in one order may arrive in separate packages and at different times.

You may receive separate tracking information for each shipment where available.

12. Changes and Cancellations

If you need to change or cancel an order, contact us as soon as possible.

We can attempt to make changes before processing or dispatch.

Once an order has been dispatched, changes or cancellations may no longer be possible and the applicable Refund & Exchange Policy will apply.

Any mandatory cancellation rights under applicable law remain unaffected.

13. Contact Information

For shipping questions, delivery updates, or assistance with an order, contact us:

Brand: Nooriva Noor
Website: https://noorivanoor.com
Email: info@noorivanoor.com
Phone / WhatsApp: +92 307 4858163
Country of Operation: Pakistan

Please include your order number when contacting our support team.

Thank you for shopping with Nooriva Noor. We appreciate your trust and look forward to serving you.